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Our success depends on the joint effort by all our staff and
on the systematic and effective use of all available
technological, organisational and business resources.
Teamwork and the application of Continuous Improvement
processes in all areas of the company will enable
 to achieve the
following goals:
- A transparent and dynamic organisation;
- Customer-oriented services that are both economical and
ecological;
- Real-Time information systems, as the basis for an
optimum service.
The measures of prevention adopted and the permanent
elimination of eventual sources of error, guarantee the
continuous improvement of our business processes and therefore
of our services.
All company departments are focussed on providing customer
satisfaction and to offer quality guarantees with regards to:
- Trust / Punctuality;
- Capacity to provide information / Confidence in the
information given;
- Service management / Customer service.
Our goal is to maintain and continuosly improve a Quality System
covering all areas of the company. The Wheel’s Quality
Guarantee System (QGS) is based on its Quality Manual (QM).
Compliance with the QM, as well as its revision and
improvement, will guarantee proper planning, control and
management of all activities affecting quality, to the same
high levels as for all other agreed services.
The Director of
, who is
ultimately responsible for the QGS, requests all employees to
comply with the standards and instructions laid out in the QM
in all areas of their work.
Palmela, 12th May 2005
Richard Spencer
Director
Rev. 1
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